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Frequently Asked Questions

  1. Q: How does the laundry pick-up and delivery service work?

 A: Our laundry pick-up and delivery service is designed to be convenient and hassle-free. You schedule a pick-up through our website, mobile application, or by contacting our customer service team. We collect your dirty laundry from your designated location, launder, fold, and return the clean laundry to you at a time convenient for you.

  1. Q: How do I schedule a pick-up? 

A: Scheduling a pick-up is easy. You can do it through our website by selecting a preferred time slot, or you can contact our customer service team who will assist you with the scheduling process.

  1. Q: Do I need to be present during the pick-up or delivery? 

A: It is not necessary for you to be present during the pick-up or delivery. You can provide specific instructions regarding the location where we should collect or deliver your laundry items. Our delivery personnel will ensure a smooth and secure process.

  1. Q: How long does it take to get my laundry back? 

A: The turnaround time depends on the specific service you choose and our current workload. Typically, we aim to return your cleaned laundry within 3 business days. However, for more accurate timing, please refer to the estimated delivery date provided during the booking process.

  1. Q: What happens if I have specific instructions for certain items of clothing? 

A: We understand that some clothing items may require special care or have specific instructions. During the booking process, you can provide detailed instructions for individual items, such as delicate fabrics, specific washing techniques, or any other special requests. We will make every reasonable effort to follow these instructions.

  1. Q: Can I request dry cleaning or specialized services? 

  2. A: No, we do not offer dry cleaning services and other specialized services such as stain removal or garment alterations. Please check our service options or contact our customer service team for more information.


  1. Q: What if there is a problem with the quality of the cleaning or if an item is damaged?

A: We strive to provide high-quality cleaning services. In the rare event that you are unsatisfied with the quality of the cleaning or if any item is damaged during the process, please contact our customer service team immediately. We will work with you to resolve the issue and, if necessary, provide compensation or a refund based on our policies.

  1. Q: Can I cancel or reschedule a pick-up? 

A: Yes, you can cancel or reschedule a pick-up by contacting our customer service team. We kindly request that you notify us at least 2 hours in advance to avoid any cancellation fees.

  1. Q: How do I pay for the service? 

A: We offer various payment options. You can conveniently pay among pick up or delivery. Alternative payment methods may also be available based on your Situation or as specified by our company. NO CHECKS !

  1. Q: Is my personal information safe and secure?

 A: Yes, we prioritize the privacy and security of your personal information. We adhere to all applicable data protection laws and have measures in place to safeguard your data. For more details, please refer to our privacy policy on our website or mobile application.

If you have any further questions or require additional assistance, please feel free to contact our customer service team.

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